WHOLESALE TERMS AND CONDITIONS
Minimum order quantities and minimum order value apply for wholesale orders as well as custom projects. Please refer to our wholesale price list for information on each product, as pack sizes vary.
We ship primarily via Australia Post, Fastway or Couriers Please to get you the best rates. Freight is not included in our product pricing, instead it is calculated and applied to your final invoice based on weight and dimensions to get you the best rate, before payment and dispatch.
For international orders we will send you a freight quote before your order is shipped.
In-stock items usually ship within 3 business days of payment receipt. If you place an order that contains both backorder and in-stock items, the order will be automatically split to ship in-stock items immediately. Products not available will be placed on backorder and dispatched once back in stock. Shipping fees apply to each separate order.
RETURNS & CANCELLATIONS
Return of faulty items must occur within 5 days of receiving them. To report a broken item, please notify us with details and an image to firstname.lastname@example.org, and also provide us with your invoice number.
If your order for some reason does not make it to you, please notify us immediately.
Orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated.
We do not accept return of unsold goods, change of mind or preference.
We try to ship your order out as soon as possible. In-stock items will usually ship within 3 business days (after receipt of 50% deposit).
Prices shown on order forms are exclusive of GST. We reserve the right to alter our pricing at any time, unless already invoiced.
The RRP for each product is listed on our website (www.vinotopia.com.au) and on our price list.
Stockists are free to set their pricing as they see fit, but we ask that the products do not retail under the RRP unless they are marked as being on sale.
Vinotopia products may not be distributed through any online marketplace, including eBay, Etsy etc. Selling Vinotopia products on these marketplaces breaches our distribution policy and is not allowed.
Vinotopia is a small business, please be nice and pay your bills on time, as we really don't want to have to chase you for payment! :)
For new customers, payment is due in full upon receipt of the invoice before dispatch. For repeat customers, payment terms are 7 days from receipt of the invoice.
We accept Electronic Funds Transfer (EFT) or Visa/Mastercard. EFT is the preferred method of payment as processing fees will be added on to credit card orders (2.3%). We do not accept AmEx for wholesale orders.
Please always state your invoice number as the payment reference when paying via EFT, and send us a remittance advice as a proof of payment so we can dispatch your goods.
Overdue payments will incur a late payment fee of $25 after 10 business days past invoice date that will automatically be added.
Should a payment be later than 30 days and no successful attempt have been made for amicable solution, the overdue invoice will be handed over and collected via a debt collector. The final amount to be covered by the debtor will include late payment fees of $25 per month of outstanding payment plus debt collection fees as well as any other fees associated with the recovery of the outstanding payment.
Different payment terms apply for custom orders, depending on the type of project.
COPYRIGHT & INTELLECTUAL MATERIAL
All Vinotopia product images and copy are subject to copyright and are the property of Vinotopia. Approved Vinotopia stockists are welcome to use any of the images on our website for the purpose of promoting the product/s. Higher res images may be available upon request.
Vinotopia products can not be modified in any way for resale or distribution. If you are unsure about product usage, please contact our team to discuss further.
Vinotopia cannot be held liable for any losses, costs, damages and expenses (including legal costs) resulting from claims arising out of your breach of these terms of trade.
AGREEMENT OF TERMS
By placing an order with Vinotopia you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately.